Preliminary information about Refund Policy :
The VPS hosting packages you purchase are automatically installed specifically for your order. A unique IP address is defined for you. Your order will be delivered automatically when your payment is completed. If there is a system error caused by us, you can request a refund. However, you cannot use the service for a certain period of time and request a Refund.

If you get VPS hosting service and use these methods (DoS, DDoS attacks; Hacking; Hosting copyrighted material; Hosting public Proxy or Tor services; Cryptomining; Sending) you will not be able to get a Refund.

If the server features promised to you do not work as you wish and there is a systemic problem, you can request a refund.

All Clients of ODEMEISLEMI can take advantage of our 30 days money back guarantee if our services does not satisfy their needs, and the:

Service is cancelled within 30 (thirty) calendar days from the date of its order;
Service cancellation is immediate;
Support ticket is opened after cancellation is submitted;
Invoice was paid by PayPal or Credit Card.

Conditions under which 30 days money back guarantee does not apply:
The Service was terminated due to a violation of the Terms of service.
The Service was white-labeled.
The 30 days money back guarantee only applies to Container, Storage, Windows VPS and VPN services.

The 30 days money back guarantee does not apply for Linux, Centos, Ubuntu VPS services.
The 30 days money back guarantee does not apply for additional IP addresses, licenses, add funds transactions and other one-time payments.
The 30 days money back guarantee does not apply for domain names.

All refunds are processed within 3 business days.

Conditions under which 30 days money back guarantee does not apply:
Those who use ODEMEISLEMI vps hosting services for the following malicious purposes:
DoS, DDoS attacks; Hacking; Hosting copyrighted material; Hosting public Proxy or Tor services; Cryptomining; Sending bulk emails;

Chargeback and Dispute Terms:
3D secure and sms confirmation and e-mail confirmation are mandatory for all payments. In this way, it is understood that the purchase was made by the cardholder. Chargebacks and disputes will not be approved after 3d secure secure shopping.

Vps hosting services are the type of service delivered instantly within the scope of digital product. There are dedicated ip and dedicated server setup costs. For this reason, refunds are not possible. Thank you for your understanding.

Support
If your service cancellation and refund request is in accordance with the terms, please contact us first. We will be happy to assist you.

COMPANY INFORMATION :

Company Legal Name: ODEMEISLEMI LTD
Company Number: 15308945

Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company Country: United Kingdom

Company Web Site: www.odemeislemi.com
Company Email: info@odemeislemi.com
Company Phone: +44 7718 999 596